Shipping Policy

Effective Date: Mar 8, 2026

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM MT, or on weekends and holidays, begin processing the next business day. During sale periods and holidays, processing may take up to 5 business days.

You will receive a confirmation email when your order is placed and a shipping confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Estimates

Shipping options and rates are calculated at checkout based on your address and selected method. Typical delivery estimates after processing:

Delivery estimates are provided by our shipping carriers and are not guaranteed. If we anticipate a delay of more than 30 days from your order date, we will notify you with the option to consent to the new date or cancel for a full refund.

Shipping Destinations

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories. We do not ship to P.O. boxes for expedited methods. APO/FPO/DPO addresses are supported via standard shipping.

Order Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking information to update in the carrier's system.

Incorrect Addresses

Please review your shipping address carefully before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at support@lior-il.com immediately — we can usually correct an address before the order ships, but cannot make changes once it has been dispatched. Packages returned to us due to an incorrect or undeliverable address may be reshipped at the customer's expense, or refunded less the original shipping cost.

Lost, Stolen, or Delayed Packages

If your tracking shows delivered but you have not received your package, please: (1) check with household members and neighbors, (2) verify the delivery address on your order, and (3) allow 48 hours, as carriers occasionally mark packages delivered early. If it still has not arrived, contact us at support@lior-il.com and we will open an investigation with the carrier and work with you toward a resolution.

LIOR is not liable for packages confirmed as delivered by the carrier to the correct address, but we will always assist in filing a carrier claim.

Damaged in Transit

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund. Please retain all packaging materials until the claim is resolved.

Contact

LIOR — JWA GLOBAL LLC 1940 Broadway, Boulder, Colorado 80302, USA Email: support@lior-il.com