Return & refund policy
Effective Date: Mar 8, 2026
At LIOR, we want you to love what you ordered. If something isn't right, we accept returns under the terms below.
Return Window
You may return eligible items within 30 days of the delivery date for a refund or exchange.
Eligibility
To qualify for a return, items must be:
- Unworn, unwashed, and undamaged
- In original condition with all tags attached
- In the original packaging where applicable
- Accompanied by proof of purchase (order number or receipt)
The following items are final sale and not eligible for return or exchange:
- Items marked "Final Sale" at checkout
- Gift cards
- Intimates, bodysuits, and swimwear where the hygiene liner has been removed
- Earrings and other pierced jewelry
How to Start a Return (RMA Required)
- Email support@lior-il.com with your order number and the item(s) you wish to return.
- Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
- Ship the item back within 14 days of receiving your RMA.
Returns sent without an RMA number may be refused or delayed. Please do not send items back to the manufacturer or to any address other than the one provided in your RMA instructions.
Return Shipping Costs
- Defective, damaged, or incorrect items: We cover return shipping. Contact us within 7 days of delivery with photos of the issue and we will send a prepaid label.
- All other returns (change of mind, fit, etc.): Return shipping is the customer's responsibility. We recommend using a trackable shipping service; we are not responsible for returns lost in transit without tracking.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5–10 business days of inspection. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Original shipping charges are non-refundable, except where the return is due to our error or a defective item.
We reserve the right to reject returns that do not meet the eligibility conditions above, or to apply a partial refund for items returned in diminished condition (worn, altered, missing tags, or damaged by the customer).
Exchanges
For exchanges (size or color), follow the RMA process above and note the item you'd like instead. Exchanges are subject to availability. If the requested item is unavailable, we will issue a refund instead.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at support@lior-il.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will make it right with a replacement, repair, or full refund at no cost to you.
Chargebacks
If you have any issue with your order, please contact us first at support@lior-il.com — we resolve nearly all issues quickly, including refunds where warranted. Initiating a credit card chargeback without first contacting us, or for an order that was delivered as described, may be treated as a dispute filed in error. We retain records of order confirmations, shipment tracking, delivery confirmation, and customer communications, and we respond to and contest chargebacks we believe to be invalid.
Contact
LIOR — JWA GLOBAL LLC 1940 Broadway, Boulder, Colorado 80302, USA Email: support@lior-il.com